To ensure the process of making a Deposit on our Web Platform is as smooth as possible, you must know that 2 steps require your signature on the wallet (MetaMask or WaletConnect) pop-up when you deposit:
- Approve - you grant us approval that your wallet interacts with the EQIFi app for a specific coin;
- Transfer - when you actually make the deposit, and your funds are transferred to us.
IMPORTANT NOTE: If you sign the first step but not the second one as well, your deposit will NOT be completed, and we will not receive your funds.
For more information on Deposits and Loans, please visit our Help Center Section dedicated to this.
For any technical issues, don't hesitate to get in touch with us at support@eqifi.zendesk.com.